(Student Learning and Unit Effectiveness)
STATE OF THE LIBRARY
2000 - 2001
2000 - 2001
The Library supports and enriches the educational and research missions of Indiana State University by facilitating the access, evaluation and use of information resources. The Library supports course-integrated instruction and provides personal consultation to help users meet their information needs. The Library also shares information resources with the local, state, national and international communities.
This has been a year of transition for Library Services. Staffing changes have occurred from the support staff level to the Dean’s level. Assistant Dean Michael Somers began his duties on February 1, 2001, and Associate Vice President for Information Services and Dean of Library Services Ellen Watson left for a position at another university on February 22, 2001. Associate Dean Betsy Hine became the Interim Dean of Library Services. During this year, a "transitional" reorganization around teams was begun and that reorganization, as is typical of a team approach, has ebbed and flowed as needed to progress the goals of the Library. To further enhance this team approach, two consultants were brought in during May to help move the organization more fully toward a true team environment. Shelley Phipps, Team Coordinator at the University of Arizona, gave a one-day workshop to the entire Library staff and to the Library Steering Group, which is the primary management team for the Library. Later in May, Maureen Sullivan, well known consultant on library management and leadership gave a workshop on how to plan in a team environment to the Library staff and to the Strategic Thinking Team.
While we are not totally "evolved" as a team organization, we are moving that direction. This approach to organization has come about over the time (four years) that Ellen Watson was the Library’s Dean. This organization involves all Library staff from support staff on up and has been seen as the best and most effective way that the Library can anticipate, research, respond and plan for the information needs of an academic institution such as Indiana State University. We believe that this flexibility of organization is the best way to be what the ISU faculty, staff and students need to fulfill the various University goals. This team organization also includes the IT "side" of Information Services. Both the Library and IT, under Ron Leach and then under Ellen Watson, have operated together better each year since they were combined under the umbrella of Information Services. One example of such cooperation was the development of a Civility Statement.
Following are some highlights of the various teams’ activities over
the past fiscal year that give evidence to the advancement of those goals.
(See the various individual department/team reports for more detail.)
|Library ADA Compliance Team|
Completed handbook for accommodation procedures for people with physical disabilities. The Affirmative Action Officer, Student Disability Services Officer, and the ISU Lawyer were all consulted during this process to assure the effectiveness and legality of the accommodation process. Distributing brochures as well as having special ADA accessibility information within the Library WebPages are the methods by which these services are publicized.
The Library’s assistive technology is now organized into a unit located near the Information Desk so reference help is always available. Available assistive technologies now include a color CCTV, TTD, and ZoomText Xtra . A black and white CCTV is also available in the Teaching Materials, Microforms & Media (TMMM) area.
The coordinator of the Library’s ADA Compliance Team also worked with
the Administration to monitor the upgrades of the restrooms and bring them
Systems supports practically every project going on in the Library,
but the highlights for this year were upgrading the Voyager system,
to improve reports generated out of the Voyager system and working on
in public printing throughout the Library. Also completed were an Office
2000 upgrade, replacement of public end-user workstations on all floors
except the first floor, installation of FrontPage software on many staff
machines, new barcode scanners purchased and installed, installation of
receipt printers on all circulation workstations, installation of Watchdog
cards on all public PCs. Last but definitely not least, Systems was a
part of the completion of the wireless Internet access project which
the hand-held scanner, wireless laptops for use in the Library building
and the flatbed scanner for public use at the reference desk.
|Public Relations Team|
Promoted availability of wireless technology in the Library.
March 2001 proclaimed "Disabilities Awareness Month" by Mayor Judy Anderson at the first meeting of a new student group formed to heighten the awareness of the problems of the disabled on campus.
Data for a national award entry, the American Library Association's John Cotton Dana Library Public Relations Award, reflected that the Library's DION (Diversity Information Online) database is experiencing a large number of hits from countries all over the world. A copy of the award entry with the supporting data included was presented to President Benjamin and Interim Provost Hopkins.
Promoted the Library's Diversity Information ONline database at
|Staff Development Team|
Fourteen group sessions were held on a variety of topics, from wireless technology to Terre Haute’s colorful past, which were attended by over 320 people.
Individual training and development sessions were also held, twelve
for new employee orientation and nine miscellaneous sessions.
Catalog Management/Maintenance: Enhanced the online catalog by editing, adding volumes and copies, withdrawing, relocating, processing for shelving, and creating authority records in LUIS. Without the work of this unit, the Library’s online catalog (LUIS) would not be an accurate or easily accessible representation of our information resources.
Monographic: With the assistance of the other cataloging units, added over 12,500 new bibliographic records to LUIS. Also assisted the Music Listening Library staff in completing the cataloging of their listening collection and helped them to prepare to catalog the recent gift of 17,000 new sound recordings.
Serials: Cataloged and maintained serials holdings of the
that are represented in LUIS, including records for an increasing number
of titles accessible over the Internet. Links to those titles continue
to be added to catalog records in LUIS.
|Resources Development & Management Team|
This past year the initial profiling process was completed for the development of two approval plans—one for university press and one for trade publications. This was an effort requiring the coordination of decision-making processes of this group and several others—Information Resources Development Advisory Committee, Library Subject Specialists, and Vendor Representatives. The Library will begin receiving books automatically from these two vendors at the beginning of FY 2001/2002.
Revised and updated the Disaster Response Plan, which unfortunately we got a chance to use when there was extensive water damage in the newly relocated Women’s Resource Center.
Coordinated responses to eight new course proposals, which address the adequacy of Library holdings for the curriculum.
The Acquisitions unit continues to work on getting funds encumbered
more rapidly so that materials arrive more quickly for end-users and also
to get accounts closed out in a more timely and less rushed fashion at
the end of the fiscal year.
|Electronic Resources and Current Periodicals Team|
Extended Project Muse periodical holdings. As the academic community's primary electronic resource, Project MUSE covers the fields of literature and criticism, history, the visual and performing arts, cultural studies, education, political science, gender studies, and many others.
Provided access to GenderWatch, containing more than 75,000 full-text articles from 150 publications and nearly 1,000 special reports, pamphlets and books.
Provided access to Ethnic NewsWatch; a history to supplement Ethnic NewsWatch. A retrospective electronic database comprised of the newspapers, magazines and journals of the ethnic, minority and native press from 1960-1989. Gives faculty and students many different perspectives on some of the most significant events and social changes of the time.
Provided electronic access to all Academic Press publications.
Provided electronic access to the 176 journals published by Academic Press.
Approved the purchase of Social Work Abstracts Plus, containing more than 35,000 records, spanning 1977 to the present.
Provided access to JSTOR, which provides electronic access to the complete backfills of a core of scholarly journals starting with the very first issues, many of which date from the 1800's.
Added The New Grove Dictionary of Music and Musicians universally acknowledged as the unsurpassed authority on all aspects of music.
Added The New Grove Dictionary of Jazz, second edition, with 7750 articles, this second edition is the definitive resource for any serious lover and listener of jazz.
Added The New Grove Dictionary of Opera. This standard opera reference contains contributions from over 1,300 world-leading critics and scholars and over 11,000 articles.
Provided access to the online version of the Encyclopaedia Britannica.
Purchased WestLaw Campus that covers law-related areas such as criminal justice, social work, business and education as well as the legal profession itself.
Established a Periodical Review Team.
Reviewed journal titles that are available both in paper format and electronically and made recommendations relating to the non-renewal of titles.
Assisted with the establishment of a profile for the approval plan
of trade and university press purchases.
|Government Documents Team|
Provided reference service to students, faculty and members of the community on finding needed government publications in print, microform and on the Internet.
Received, processed, shelved and circulated government publications (U.S., Indiana, other states, and United Nations/international) for access by Library patrons. ISU has been a U.S. Federal Depository Library (0179-A) since 1906.
Managed online catalog records that were downloaded in bulk, then linked them to bar codes for the individual materials.
Obtained records from a national database to import into the online catalog for materials that didn’t have records in the bulk download, and linked the records to the specific materials.
Strive to contribute to the integrity of the online catalog by
documents records as needed, deleting duplicate records, and deleting
for superseded materials that are withdrawn, and for lost materials.
|Instruction and Orientation Team|
The main mission of this team is to introduce Library users to the numerous information resources available to them today and to help them learn and use the techniques needed to locate, evaluate and utilize those resources.
In fulfillment of this mission, this team held 422 class-related
sessions, reaching 7,367 people. In addition, this team is the group
involved in developing material for the Information Technology Literacy
|Lending Services Team|
Took responsibility for staffing the Library all the hours that the Library is open. This is a change in that prior to August 2000, there was no full-time employee in the building after 9:00 p.m. Sunday through Friday, or after 5:00 p.m. on Saturday. Concerned about issues of safety, liability and customer services, the Team Leader recommended a change in policy. This required approximately 35 additional hours of staff time in this unit. Available staff had to be reallocated to cover these hours.
Circulation Unit: Staffing issues and changes were enormous in this unit. Shortages in staffing ranged from 33%-66% at various times, causing a tremendous overload. At one point there were two staff members and the Lending Services Librarian keeping the circulation desk open for 100 hours a week! This is an important contact area for the Library. Not only do staff have to reflect accurately what material is out and track who has it, they are also responsible for training the students assistants to make it available for the next user by de-sensitizing it and re-shelving it accurately. This is often an activity that is not thought about and its importance is underestimated.
Interlibrary Loan Unit:
ISU continues in a prominent role as a net lender of material in the State
as well as outside the state. There were 17,332 requests were received
from other libraries. This unit processed a total of 8,418 requests from
other locations for ISU faculty, staff and students. Many requests are
made online now.
|Rare Books and Special CollectionsTeam|
Continued to expand holdings in most of its eleven collections, making them accessible through additional means other than the typical catalog records available on LUIS.
Created the Walker Collection HTML catalog; selected and processed several gifts from the Tirey Office, Carson Collection, and Elmer Porter art books.
Publicized collections including the Neff-Guttridge Collection on the Lincoln Era.
Compiled Supplement to the 1993 Greenwood edition of Catalog of Dictionaries.
Organized and hosted the annual Authors and Artists Reception
sponsored by the Friends of the Cunningham Memorial Library. This event
recognizes publications during the year of ISU faculty and staff and other
|Information /Reference Team|
Reference Live, an on-line "chat" reference service during regular Library hours, was implemented this year.
Access was given to over 500 "E-books", most of which were of a reference nature.
This team was heavily involved in the wireless project mentioned
in this report and is responsible for checking out the wireless hardware
and instructing patrons on its usage.
|Teaching Materials, Microforms and Media Team (TMMM)|
This collection of over three-quarters-of-a-million items in various formats was expanded in this report year by incorporating the film and video collection of the former Media Technology Resources unit. Records for this collection were added to LUIS and therefore were made more widely available. Procedures for making this collection more easily used by classes were developed and are still being modified.
Circulation in this unit went up this year in spite of the trend toward
Internet access of the Library’s collections and databases.
|PROGRESS TOWARD STRATEGIC INSTITUTIONAL GOALS|
|1. The Enhancement of
ISU will be a "benchmark university? That is known and admired for its teaching excellence and as an exemplar, a national model for the distinctiveness and quality of its undergraduate educational experience.
|--Enhance the Library’s resources
by having up-to-date and accurate information on LUIS.
--Acquire new access to information resources as
--Provide accurate information on LUIS as to availability and location of material.
--Increase access to media collections on campus.
|--A reliable online
--Changes in access to information resources as new and better sources are made available.
--Keep accurate circulation records and re-shelve material promptly and accurately.
--Transferred and input records in LUIS for 2500 videos from MTR.
|2. The Extension of Advanced
ISU will be a distinguished institution for graduate study by carefully selecting advanced program offerings that respond to societal needs, are innovative in approach, and reflect a commitment to excellence.
|--Same as above.
--Provide model staff development programs.
|--Same as above.
--14 group development programs. Individual staff training and orientation sessions.
|3. Service to New
ISU will be recognized as an "opportunity university" that brings education to new lifetime learning clienteles, both on and off campus.
|--Provide access to resources
and services to physically disabled clientele.
--Identify and acquire access to new information in formats that increase ease of use.
--Provide and promote wireless access to the Internet and ISU Network within the Library.
|--Library ADA Compliance
Relocation of assistive technology.
--New databases and catalog records.
--Handheld scanner and wireless access points throughout the building and wireless laptops available for in-building use.
|4. The Expansion of
ISU shall be recognized for the value it places on scholarship and for the support it gives to faculty and students in the pursuit of new knowledge.
--New procedures to acquire and make accessible new material more promptly.
--Acquire and expand access to print and electronic information to support instruction and research.
|--Provide more class related
via electronic reserve.
--New approval plan and adjusted workflows.
--Expanded access to more databases, regularly evaluating holdings, exploring new options.
|5. The Transfer of Knowledge
and Expertise to Society
ISU will be nationally known among progressive public universities for its contributions through the development of "public services partnerships," with particular focus on the quality of life in Indiana.
|--Regularly participate in and
contribute to various partnerships and cooperative library related
within the State of Indiana.
--Publicize and participate in Disabilities Awareness
--Share materials outside the University.
|--Participate in INCOLSA, SULAN,
Indiana State Library and other cooperatives.
--Mayor Judy Anderson participated in DSO organizational meeting and held a press conference in the Library.
--Increased number of items lent through ILL and increased service to Distance Learners.
|6. The Enhancement of and
for Multicultural and International Values
ISU will be recognized for its commitment to equal educational opportunity, its ethnic and cultural diversity, and its international perspective.
|--Acquire and provide access to
diversity databases and resources.
--Increase awareness of diversity activities.
--Make unique collections available internationally.
|--DION (local diversity info.),
Ethnic NewsWatch, GenderWatch.
--Submitted entry for ALA John Cotton Dana Award for DION activities
--Hosted scholar from Helsinki doing research on Cordell Collection
|7. The Promotion of an
ISU will be a national model for interdisciplinary instruction, research, and public service.
|--Acquire and provide access to
interdisciplinary databases and resources.
--Be a model for hiring and serving all clientele in a respectful manner.
|--Databases and resources that
give access to a variety of resources (Project Muse, etc.)
|8. The Enhancement of
and Creative Expression in West Central Indiana
ISU will be known for fostering intellectual and creative activity within the University and in partnership with the larger community.
|--Provide access to state,
and Federal government information.
--Publish material about our unique collections and faculty research.
|--Gov.Docs. Records and databases
and links to government agencies.
--Articles on local archives and collections as well as other topics; presentations at conferences.
(Student Learning and Unit Effectiveness)
One very significant change made in the Library during this report year
involves the wireless
starting with providing a hand-held scanner and ending with providing
access to the ISU Network and Internet throughout the Library. This
was planned, created and implemented primarily by two Library faculty and
one Systems and one Information Technology staff person, although many
Library personnel participated at various stages of the project. Associate
Librarian Ralph Gabbard led a team including Associate Librarian Judy
Library Systems Programmer Paul Asay and Assistant Networking Engineer
Joe Rayes. They researched the possibilities, equipment and budget needs,
performed tests, attended workshops and worked with other teams as
to implement and publicize the project. This advanced use of technology
enables ISU students and faculty to go anywhere in the building and scan
material directly from the shelves, and download the scanned material into
a text file for future use. Additionally, the wireless access enables ISU
students and faculty either to check out one of the available laptops to
use anywhere in the Library building, or to bring in their own laptop that
has been appropriately upgraded with a wireless Ethernet card, and use
it anywhere in the Library. This use of technology is an example of the
way the Library strives to serve in a positive and flexible way all those
who need to access information.
Faculty Retirements since the last Annual Report:
Support Staff Retirements: