Indiana State University Library
October 27, 2001

 
Administrative Team
Library ADA Compliance Team 
Systems Team
Public Relations Team
Staff Development Team
Catalog Team
Resources Development & Management Team
Electronic Resources and Current Periodicals Team 
Government Documents Team
Instruction and Orientation Team
Lending Services Team
Rare Books and Special Collections Team
Information  / Reference Team
Teaching Materials, Microforms and Media Team (TMMM)
Progress Toward Strategic Institutional Goals
Example Of An Improvement
(Student Learning and Unit Effectiveness)
Personnel Changes
Statistics
 
 

STATE OF THE LIBRARY
2000 - 2001

2000 - 2001

The Library supports and enriches the educational and research missions of Indiana State University by facilitating the access, evaluation and use of information resources. The Library supports course-integrated instruction and provides personal consultation to help users meet their information needs. The Library also shares information resources with the local, state, national and international communities.

This has been a year of transition for Library Services. Staffing changes have occurred from the support staff level to the Dean’s level. Assistant Dean Michael Somers began his duties on February 1, 2001, and Associate Vice President for Information Services and Dean of Library Services Ellen Watson left for a position at another university on February 22, 2001. Associate Dean Betsy Hine became the Interim Dean of Library Services. During this year, a "transitional" reorganization around teams was begun and that reorganization, as is typical of a team approach, has ebbed and flowed as needed to progress the goals of the Library. To further enhance this team approach, two consultants were brought in during May to help move the organization more fully toward a true team environment. Shelley Phipps, Team Coordinator at the University of Arizona, gave a one-day workshop to the entire Library staff and to the Library Steering Group, which is the primary management team for the Library. Later in May, Maureen Sullivan, well known consultant on library management and leadership gave a workshop on how to plan in a team environment to the Library staff and to the Strategic Thinking Team.

While we are not totally "evolved" as a team organization, we are moving that direction. This approach to organization has come about over the time (four years) that Ellen Watson was the Library’s Dean. This organization involves all Library staff from support staff on up and has been seen as the best and most effective way that the Library can anticipate, research, respond and plan for the information needs of an academic institution such as Indiana State University. We believe that this flexibility of organization is the best way to be what the ISU faculty, staff and students need to fulfill the various University goals. This team organization also includes the IT "side" of Information Services. Both the Library and IT, under Ron Leach and then under Ellen Watson, have operated together better each year since they were combined under the umbrella of Information Services. One example of such cooperation was the development of a Civility Statement.

Following are some highlights of the various teams’ activities over the past fiscal year that give evidence to the advancement of those goals. (See the various individual department/team reports for more detail.)
 
Administrative Team

Library ADA Compliance Team

Completed handbook for accommodation procedures for people with physical disabilities. The Affirmative Action Officer, Student Disability Services Officer, and the ISU Lawyer were all consulted during this process to assure the effectiveness and legality of the accommodation process. Distributing brochures as well as having special ADA accessibility information within the Library WebPages are the methods by which these services are publicized.

The Library’s assistive technology is now organized into a unit located near the Information Desk so reference help is always available. Available assistive technologies now include a color CCTV, TTD, and ZoomText Xtra . A black and white CCTV is also available in the Teaching Materials, Microforms & Media (TMMM) area.

The coordinator of the Library’s ADA Compliance Team also worked with the Administration to monitor the upgrades of the restrooms and bring them into compliance.
 
Systems Team

Systems supports practically every project going on in the Library, but the highlights for this year were upgrading the Voyager system, continuing to improve reports generated out of the Voyager system and working on changes in public printing throughout the Library. Also completed were an Office 2000 upgrade, replacement of public end-user workstations on all floors except the first floor, installation of FrontPage software on many staff machines, new barcode scanners purchased and installed, installation of receipt printers on all circulation workstations, installation of Watchdog cards on all public PCs. Last but definitely not least, Systems was a major part of the completion of the wireless Internet access project which includes the hand-held scanner, wireless laptops for use in the Library building and the flatbed scanner for public use at the reference desk.
 
Public Relations Team

Promoted availability of wireless technology in the Library.

March 2001 proclaimed "Disabilities Awareness Month" by Mayor Judy Anderson at the first meeting of a new student group formed to heighten the awareness of the problems of the disabled on campus.

Data for a national award entry, the American Library Association's John Cotton Dana Library Public Relations Award, reflected that the Library's DION (Diversity Information Online) database is experiencing a large number of hits from countries all over the world. A copy of the award entry with the supporting data included was presented to President Benjamin and Interim Provost Hopkins.

Promoted the Library's Diversity Information ONline database at Community Ethnic Festival.
 
Staff Development Team

Fourteen group sessions were held on a variety of topics, from wireless technology to Terre Haute’s colorful past, which were attended by over 320 people.

Individual training and development sessions were also held, twelve for new employee orientation and nine miscellaneous sessions.
 
Catalog Team

Catalog Management/Maintenance: Enhanced the online catalog by editing, adding volumes and copies, withdrawing, relocating, processing for shelving, and creating authority records in LUIS. Without the work of this unit, the Library’s online catalog (LUIS) would not be an accurate or easily accessible representation of our information resources.

Monographic: With the assistance of the other cataloging units, added over 12,500 new bibliographic records to LUIS. Also assisted the Music Listening Library staff in completing the cataloging of their listening collection and helped them to prepare to catalog the recent gift of 17,000 new sound recordings.

Serials: Cataloged and maintained serials holdings of the Library that are represented in LUIS, including records for an increasing number of titles accessible over the Internet. Links to those titles continue to be added to catalog records in LUIS.
 
Resources Development & Management Team

This past year the initial profiling process was completed for the development of two approval plans—one for university press and one for trade publications. This was an effort requiring the coordination of decision-making processes of this group and several others—Information Resources Development Advisory Committee, Library Subject Specialists, and Vendor Representatives. The Library will begin receiving books automatically from these two vendors at the beginning of FY 2001/2002.

Revised and updated the Disaster Response Plan, which unfortunately we got a chance to use when there was extensive water damage in the newly relocated Women’s Resource Center.

Coordinated responses to eight new course proposals, which address the adequacy of Library holdings for the curriculum.

The Acquisitions unit continues to work on getting funds encumbered more rapidly so that materials arrive more quickly for end-users and also to get accounts closed out in a more timely and less rushed fashion at the end of the fiscal year.
 
Electronic Resources and Current Periodicals Team 

Extended Project Muse periodical holdings. As the academic community's primary electronic resource, Project MUSE covers the fields of literature and criticism, history, the visual and performing arts, cultural studies, education, political science, gender studies, and many others.

Provided access to GenderWatch, containing more than 75,000 full-text articles from 150 publications and nearly 1,000 special reports, pamphlets and books.

Provided access to Ethnic NewsWatch; a history to supplement Ethnic NewsWatch. A retrospective electronic database comprised of the newspapers, magazines and journals of the ethnic, minority and native press from 1960-1989. Gives faculty and students many different perspectives on some of the most significant events and social changes of the time.

Provided electronic access to all Academic Press publications.

Provided electronic access to the 176 journals published by Academic Press.

Approved the purchase of Social Work Abstracts Plus, containing more than 35,000 records, spanning 1977 to the present.

Provided access to JSTOR, which provides electronic access to the complete backfills of a core of scholarly journals starting with the very first issues, many of which date from the 1800's.

Added The New Grove Dictionary of Music and Musicians universally acknowledged as the unsurpassed authority on all aspects of music.

Added The New Grove Dictionary of Jazz, second edition, with 7750 articles, this second edition is the definitive resource for any serious lover and listener of jazz.

Added The New Grove Dictionary of Opera. This standard opera reference contains contributions from over 1,300 world-leading critics and scholars and over 11,000 articles.

Provided access to the online version of the Encyclopaedia Britannica.

Purchased WestLaw Campus that covers law-related areas such as criminal justice, social work, business and education as well as the legal profession itself.

Established a Periodical Review Team.

Reviewed journal titles that are available both in paper format and electronically and made recommendations relating to the non-renewal of titles.

Assisted with the establishment of a profile for the approval plan purchase of trade and university press purchases.
 
Government Documents Team

Provided reference service to students, faculty and members of the community on finding needed government publications in print, microform and on the Internet.

Received, processed, shelved and circulated government publications (U.S., Indiana, other states, and United Nations/international) for access by Library patrons. ISU has been a U.S. Federal Depository Library (0179-A) since 1906.

Managed online catalog records that were downloaded in bulk, then linked them to bar codes for the individual materials.

Obtained records from a national database to import into the online catalog for materials that didn’t have records in the bulk download, and linked the records to the specific materials.

Strive to contribute to the integrity of the online catalog by correcting documents records as needed, deleting duplicate records, and deleting records for superseded materials that are withdrawn, and for lost materials.
 
Instruction and Orientation Team

The main mission of this team is to introduce Library users to the numerous information resources available to them today and to help them learn and use the techniques needed to locate, evaluate and utilize those resources.

In fulfillment of this mission, this team held 422 class-related instruction sessions, reaching 7,367 people. In addition, this team is the group primarily involved in developing material for the Information Technology Literacy initiative.
 
Lending Services Team

Took responsibility for staffing the Library all the hours that the Library is open. This is a change in that prior to August 2000, there was no full-time employee in the building after 9:00 p.m. Sunday through Friday, or after 5:00 p.m. on Saturday. Concerned about issues of safety, liability and customer services, the Team Leader recommended a change in policy. This required approximately 35 additional hours of staff time in this unit. Available staff had to be reallocated to cover these hours.

Circulation Unit: Staffing issues and changes were enormous in this unit. Shortages in staffing ranged from 33%-66% at various times, causing a tremendous overload. At one point there were two staff members and the Lending Services Librarian keeping the circulation desk open for 100 hours a week! This is an important contact area for the Library. Not only do staff have to reflect accurately what material is out and track who has it, they are also responsible for training the students assistants to make it available for the next user by de-sensitizing it and re-shelving it accurately. This is often an activity that is not thought about and its importance is underestimated.

Interlibrary Loan Unit: ISU continues in a prominent role as a net lender of material in the State as well as outside the state. There were 17,332 requests were received from other libraries. This unit processed a total of 8,418 requests from other locations for ISU faculty, staff and students. Many requests are made online now.
 
Rare Books and Special CollectionsTeam

Continued to expand holdings in most of its eleven collections, making them accessible through additional means other than the typical catalog records available on LUIS.

Created the Walker Collection HTML catalog; selected and processed several gifts from the Tirey Office, Carson Collection, and Elmer Porter art books.

Publicized collections including the Neff-Guttridge Collection on the Lincoln Era.

Compiled Supplement to the 1993 Greenwood edition of Catalog of Dictionaries.

Organized and hosted the annual Authors and Artists Reception sponsored by the Friends of the Cunningham Memorial Library. This event recognizes publications during the year of ISU faculty and staff and other community members.
 
Information /Reference Team

Reference Live, an on-line "chat" reference service during regular Library hours, was implemented this year.

Access was given to over 500 "E-books", most of which were of a reference nature.

This team was heavily involved in the wireless project mentioned elsewhere in this report and is responsible for checking out the wireless hardware and instructing patrons on its usage.
 
Teaching Materials, Microforms and Media Team (TMMM)

This collection of over three-quarters-of-a-million items in various formats was expanded in this report year by incorporating the film and video collection of the former Media Technology Resources unit. Records for this collection were added to LUIS and therefore were made more widely available. Procedures for making this collection more easily used by classes were developed and are still being modified.

Circulation in this unit went up this year in spite of the trend toward Internet access of the Library’s collections and databases.
 
 
 

PROGRESS TOWARD STRATEGIC INSTITUTIONAL GOALS
Goal
Activity
Status
Evidence
1. The Enhancement of Undergraduate Education

ISU will be a "benchmark university? That is known and admired for its teaching excellence and as an exemplar, a national model for the distinctiveness and quality of its undergraduate educational experience.

--Enhance the Library’s resources by having up-to-date and accurate information on LUIS.

--Acquire new access to information resources as appropriate
 
 

--Provide accurate information on LUIS as to availability and location of material.

--Increase access to media collections on campus.

Ongoing
 
 
 
 

Ongoing
 
 
 
 
 
 

Ongoing
 
 
 
 
 
 

Completed

--A reliable online catalog.
 
 

--Changes in access to information resources as new and better sources are made available.

--Keep accurate circulation records and re-shelve material promptly and accurately.

--Transferred and input records in LUIS for 2500 videos from MTR.

2. The Extension of Advanced Knowledge

ISU will be a distinguished institution for graduate study by carefully selecting advanced program offerings that respond to societal needs, are innovative in approach, and reflect a commitment to excellence.

--Same as above.

--Provide model staff development programs.

Ongoing

Ongoing

--Same as above.

--14 group development programs. Individual staff training and orientation sessions.

3. Service to New Clienteles

ISU will be recognized as an "opportunity university" that brings education to new lifetime learning clienteles, both on and off campus.

--Provide access to resources and services to physically disabled clientele.

--Identify and acquire access to new information in formats that increase ease of use.

--Provide and promote wireless access to the Internet and ISU Network within the Library.

Implemented
 
 
 
 
 
 

Ongoing
 
 
 
 

Implemented

--Library ADA Compliance Handbook. Relocation of assistive technology.

--New databases and catalog records.
 
 

--Handheld scanner and wireless access points throughout the building and wireless laptops available for in-building use.


 
Goal
Activity
Status
Evidence
4. The Expansion of Knowledge

ISU shall be recognized for the value it places on scholarship and for the support it gives to faculty and students in the pursuit of new knowledge.

--Electronic Reserves
 
 

--New procedures to acquire and make accessible new material more promptly.

--Acquire and expand access to print and electronic information to support instruction and research.

Ongoing
 
 

Ongoing
 
 
 
 

Ongoing

--Provide more class related material via electronic reserve.

--New approval plan and adjusted workflows.

--Expanded access to more databases, regularly evaluating holdings, exploring new options.

5. The Transfer of Knowledge and Expertise to Society

ISU will be nationally known among progressive public universities for its contributions through the development of "public services partnerships," with particular focus on the quality of life in Indiana. 

--Regularly participate in and contribute to various partnerships and cooperative library related endeavors within the State of Indiana.

--Publicize and participate in Disabilities Awareness Month.
 
 
 
 
 
 

--Share materials outside the University.

Ongoing
 
 
 
 
 
 
 
 

Completed
 
 
 
 
 
 
 
 
 
 

Ongoing

--Participate in INCOLSA, SULAN, Indiana State Library and other cooperatives.

--Mayor Judy Anderson participated in DSO organizational meeting and held a press conference in the Library.

--Increased number of items lent through ILL and increased service to Distance Learners.

6. The Enhancement of and Advocacy for Multicultural and International Values

ISU will be recognized for its commitment to equal educational opportunity, its ethnic and cultural diversity, and its international perspective.

--Acquire and provide access to diversity databases and resources.

--Increase awareness of diversity activities.
 
 

--Make unique collections available internationally.

Ongoing
 
 
 
 

Completed
 
 
 
 

Ongoing

--DION (local diversity info.), Ethnic NewsWatch, GenderWatch.

--Submitted entry for ALA John Cotton Dana Award for DION activities

--Hosted scholar from Helsinki doing research on Cordell Collection


 
 
Goal
Activity
Status
Evidence
7. The Promotion of an Interdisciplinary Culture

ISU will be a national model for interdisciplinary instruction, research, and public service.

--Acquire and provide access to interdisciplinary databases and resources.
 
 

--Be a model for hiring and serving all clientele in a respectful manner.

Ongoing
 
 
 
 
 
 

Implemented

--Databases and resources that give access to a variety of resources (Project Muse, etc.)

--Civility Statement

8. The Enhancement of Intellectual and Creative Expression in West Central Indiana

ISU will be known for fostering intellectual and creative activity within the University and in partnership with the larger community.

--Provide access to state, regional and Federal government information.

--Publish material about our unique collections and faculty research.

Ongoing
 
 
 
 

Ongoing

--Gov.Docs. Records and databases and links to government agencies.

--Articles on local archives and collections as well as other topics; presentations at conferences.


 
 
EXAMPLE OF AN IMPROVEMENT

(Student Learning and Unit Effectiveness)

One very significant change made in the Library during this report year involves the wireless project, starting with providing a hand-held scanner and ending with providing wireless access to the ISU Network and Internet throughout the Library. This project was planned, created and implemented primarily by two Library faculty and one Systems and one Information Technology staff person, although many Library personnel participated at various stages of the project. Associate Librarian Ralph Gabbard led a team including Associate Librarian Judy Tribble, Library Systems Programmer Paul Asay and Assistant Networking Engineer Joe Rayes. They researched the possibilities, equipment and budget needs, performed tests, attended workshops and worked with other teams as necessary to implement and publicize the project. This advanced use of technology enables ISU students and faculty to go anywhere in the building and scan material directly from the shelves, and download the scanned material into a text file for future use. Additionally, the wireless access enables ISU students and faculty either to check out one of the available laptops to use anywhere in the Library building, or to bring in their own laptop that has been appropriately upgraded with a wireless Ethernet card, and use it anywhere in the Library. This use of technology is an example of the way the Library strives to serve in a positive and flexible way all those who need to access information.
 
 
 

PERSONNEL CHANGES

Faculty Retirements since the last Annual Report:

Faculty Transfers: H. Scott Davis to School of Education

Support Staff Retirements:

  • Esther Hedges
  • Jini Jackson
  • Administrative Retirements: Dallas Hart



     
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