Indiana State University Library

You will need your University Username and Password to access resources off campus. If you have never logged into your Sycamore account, go to: http://myisu.indstate.edu to find information about accessing it so you can create your username and password.

If you have any difficulties with your University Username/Password, please contact the IT Help Desk at it-help@indstate.edu or toll-free at 1-888-818-5465 or at (812) 237-2910.

Troubleshooting Problems with Access to Databases and Electronic Journals

General Issues:

1. Only currently enrolled students, faculty, and staff may access resources through off campus.
   
   
2. Make sure your caps lock key is not enabled causing a problem with your password.
   
   
3. If you have personal firewall or Internet security software installed on your computer, it may be interfering with your ability to connect to resources through off campus. Please temporarily disable your firewall and test whether you can obtain access to these resources. At a minimum, please enable port 2048 in your firewall so information can be exchanged with the EZproxy server.

Troubleshooting Browser Issues:

1. Delete your browser's cache files.
2. Set your browser so that it accepts cookies.

If you continue to have problems accessing information through off campus, please contact the library at (812) 237-2580 or Contact a Librarian Form. Please be prepared to give the librarian the following information:

• Internet Service Provider or ISP (i.e. Spectrum, AT&T, Frontier, etc.)
• Browser type and version
• When you encountered the problem
• What resource you were attempting to access
• Can you access other campus resources with your University Username and Password?

• Today's Hours: (more library hours)
• Cup & Chaucer Hours: (more café hours)
• Public computer availabilty  
• Library Events (university calendar)

• 812.237.2580
• Email Us
• Chat With Us
• 812.712.4785

510 N 6 1/2 Street, Terre Haute, IN 47809
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